Help Centre
Help Informations
What kind of help do you need?
Need Urgent Help or Support?
NEWCASTLE (UK) CAMPUS (for MALAYSIA and SINGAPORE campuses please scroll down)
Emergency and out of hours contacts
Emergency services
If you are worried about your safety or feel at risk of harming yourself, you need to access help immediately.
If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital.
Local centres are located at:
- Royal Victoria Infirmary, Queen Victoria Road, Newcastle, NE1 4LP
- Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX
Out of hours help
For emergencies on campus, and if you are worried about your own safety or the safety of a fellow student, call University Security on 0191 208 6817, 24 hours a day, 7 days a week.
Outside normal surgery hours you can still phone your GP practice, but you'll usually be directed to an out-of-hours service. The out-of-hours period is from 18.30 – 08.00 on weekdays and all day at weekends and on bank holidays.
Consider calling NHS 111 if you urgently need medical help or advice, but it's not a life-threatening situation. You can also call NHS 111 if you're not sure which NHS service you need.
Helplines
Samaritans
Available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call on the phone. You don't have to be suicidal to contact Samaritans.
Telephone: 116 123 (Free to call)
Email: jo@samaritans.org.uk www.samaritans.org.uk
Nightline
Student-run listening service providing emotional support and information, open every night during term time by phone (20.00 – 08.00) and IM (20.00 – 00.00).
Telephone: 0191 261 2905 www.nusu.co.uk/nightline
SANEline
SANE provides emotional support and information to anyone affected by mental illness, including families, friends and carers.
Helpline available 16.30 – 22.30 every evening, also Textcare service and 24-hour online support forum.
Telephone: 0300 304 7000 www.sane.org.uk
PAPYRUS – Prevention of young suicide
Run a national helpline, HOPELineUK, providing practical help and advice to vulnerable young people and to those concerned about any young person who may be at risk of suicide (including text and email services).
Open Monday to Friday 10.00 – 22.00, weekends 14.00 – 22.00 and bank holidays 14.00 – 17.00.
Telephone: 0800 068 4141
Email: pat@papyrus-uk.org www.papyrus-uk.org
Campaign against living miserably (CALM)
The Campaign Against Living Miserably, or CALM, exists to prevent male suicide by offering support to men in the UK, of any age, who are down or in crisis via a helpline and website.
Open 17.00 – 00.00, 365 days of the year.
Telephone: 0800 58 58 58 www.thecalmzone.net
MALAYSIA CAMPUS
Need Urgent Help or Support?
Emergency and out of hours contacts
Emergency services
If you are worried about your safety or feel at risk of harming yourself, you need to access help immediately.
If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital.
Local hospitals are located at:
- Hospital Permai. Persiaran Kempas Baru, Kempas Banjaran, 81200 Johor Bahru, Johor.
Telephone:
Appointment/Enquiry: 07 231 1000 Ext. 1788
Emergency Department: 07 231 1170
- Hospital Sultanah Aminah. Jalan Abu Bakar, Masjid Sultan Abu Bakar, 80000 Johor Bahru, Johor.
- Hospital Sultan Ismail. Jalan Mutiara Emas Utama, Taman Mount Austin, 81100 Johor Bahru, Johor.
- Columbia Asia Hospital. Persiaran Afiat, Taman Kesihatan Afiat, 79250 Nusajaya, Johor.
Out of hours help
For emergencies on campus, and if you are worried about your own safety or the safety of a fellow student, call NUMed Campus Security on 07 555 3881/3984/3985, 24 hours a day, 7 days a week.
Out of hours on weekdays and week-ends, you may also call the NUMed Senior Officer-of-the-Day emergency number on 011 1231 1276.
Helpline
The Befrienders Johor Bahru
Offers confidential emotional support through a helpline and email service.
Telephone: 07 331 2300 (from 1pm to 12 midnight)
Email: sam@befriendersjb.org Website: www.befriendersjb.org
SINGAPORE CAMPUS
Emergency and out of hours contacts
Emergency services
If you are worried about your safety or feel at risk of harming yourself, you need to access help immediately.
If you feel your life is in imminent danger, you should call 999 or go to Accident and Emergency at the nearest hospital.
Local centres are located at:
- SIT@NYP: Tan Tock Seng Hospital, 11 Jalan Tan Tock Seng, Singapore 308433, Tel (+65) 6256 6011
- SIT@NP: National University Hospital (NUH), 5 Lower Kent Ridge Road, Singapore 119074, Tel (+65) 6772 5000
- NewRIIS: Ng Teng Fong General Hospital, 1 Jurong East Street 21, Singapore 609606, Tel (+65) 6716 2000
Out of hours help
For emergencies on campus, and if you are worried about your own safety or the safety of a fellow student, call Security Control for SIT on +65 6592 5529, call Devan Nair Building Management for NewRIIS on +65 6908 4641 during Campus hours.
Consider calling 995 if you urgently need medical help or advice, but it's not a life-threatening situation. You can also call 1117 if you're not sure which NHS service you need.
Helplines
Samaritans
Available round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call on the phone. You don't have to be suicidal to contact Samaritans.
Telephone: 1800 221 4444 (Free to call)
Email: pat@sos.org.sg
TOUCHline
TOUCHline provides support and practical advice, empowering young people between 12-19 years old, to more effective in managing life issues.
Helpline available 09.00 – 18.00 excl Public Holidays
Telephone: 1800 377 2252 (free to call) Email: tcs@touch.org.sg
Institute of Mental Health (IMH)
IMH’S 24-hour Emergency Service provides urgent intervention for those who experience acute difficulties in their mental health at any time of the day.
Telephone: +65 6389 2003 / +65 6389 2004 (Emergency Hotline)
Telephone: +65 6389 2222 (24 hours hotline for mental Health crisis)
Singapore Association for Mental Health (SAMH)
Singapore Association for Mental Health (SAMH) provides emotional support and information to anyone affected by mental illness, including families, friends and carers.
Helpline available 09.00 – 13.00,14.00 – 18.00 weekdays, excl Public Holidays
Telephone: 1800 283 7019 (Free to call)